Digital Experience: Optimizing Customer Experience and Productivity with Innovation and Technology

February 27, 2020 | Raleigh

Today’s organizations are keenly focused on meeting customer experience expectations, enabling worker productivity, and managing business performance by optimizing data visibility. But despite a “digital-first” approach becoming the norm for most IT organizations, digital progress can be elusive with obstacles across competing priorities, cultural adoption, and lack of required skill sets to create and manage meaningful solutions.

With digital business core to nearly every organization’s revenue and growth, how are businesses leveraging innovation and new technologies to meet business objectives? How are these efforts creating new customer experiences, improving process efficiency through automation, and reducing complexity? And what strategies do organizations find successful in wrestling with the most pervasive impediments to progress?

Join us for the CDW Executive Dinner and Digital Experience Roundtable Discussion on Optimizing Customer Experience and Productivity with Innovation and Technology – in partnership with CIO, CSO, Computerworld and Network World – where where we’ll bring together experts who are savvy to these questions, challenges and more. You’ll gain an up-to-the-minute understanding of where today’s digital first strategies and technologies are headed, and why they’re critical to success in today’s increasingly digital business environment.

Register

Market Hall

214 E. Martin Street

Raleigh


Thursday, February 27, 2020

5:30pm - 8:30pm

Agenda

Thursday, February 27, 2020


5:30pm - 6:30pm Participant Check-in and Networking

6:30pm - 6:35pm Welcome and Opening Remarks
  • Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
6:35pm - 8:30pm Executive Dinner and Digital Experience Roundtable Discussion: Optimizing Customer Experience and Productivity with Innovation and Technology
  • Joe Byrnes, Regional CTO, AppD
  • Tim Hanrahan, Manager, Cloud Client Services, CDW
  • Francis Poeta, Cloud Evangelist & Architect Group Leader, IBM Software
  • Joel Tew, Sr. Solutions Architect - Data & Analytics, CDW
  • Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
8:30pm Program Concludes

Partners