Optimizing the Customer's Digital Experience

September 5, 2019 | Phoenix, AZ

Across industries, today’s CIOs say that not only do digital-first business efforts lead to increased revenue, but improving customer experiences is one of the top two objectives of their organization’s digital business strategy. But obstacles stand in the way for many efforts to improve the digital customer experience – ranging from complex, legacy infrastructure to lack of skills to company culture. How are CIOs and their organizations finding success prioritizing and creating digital customer experiences? What strategies and tactics are they using to not only implement required technologies, but address skill and culture barriers? And what are some examples of organizations achieving success?

Join us for CDW’s dinner discussion on Digital Experiences: Optimizing the Customer’s Digital Experience – presented by CIO, CSO, Computerworld and Network World – where we’ll bring together experts who are savvy to these questions, challenges and more. You’ll gain an up-to-the-minute understanding of where today’s customer experience strategies and technologies are headed, and why they’re critical to success in today’s increasingly digital business environment.

Register

Different Pointe of View

11111 North 7th Street

Phoenix


Thursday, September 5, 2019

5:30pm - 8:30pm

 
Complimentary valet parking available, courtesy of CDW.

Agenda

Thursday, September 5, 2019


5:30pm - 6:30pm Attendee Check-in and Networking
6:30pm - 6:35pm Welcome and Opening Remarks
  • Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
6:35pm - 8:30pm Executive Dinner and Panel Discussion on Digital Experiences: Optimizing the Customer's Digital Experience
  • Evan Braun, VP, Commercial Client Segment, IBM Digital Sales, IBM
  • Eric Rivard, Interim Sr Manager CEMs, CDW
  • Joe Starofsky, Senior FSA, CDW
  • Moderator: Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
8:30pm Program Concludes

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