Optimizing the Customer's Digital Experience

March 26, 2019 | Boston, MA

Across industries, today’s CIOs say that not only do digital-first business efforts lead to increased revenue, but improving customer experiences is one of the top two objectives of their organization’s digital business strategy. But obstacles stand in the way for many efforts to improve the digital customer experience – ranging from complex, legacy infrastructure to lack of skills to company culture. How are CIOs and their organizations finding success prioritizing and creating digital customer experiences? What strategies and tactics are they using to not only implement required technologies, but address skill and culture barriers? And what are some examples of organizations achieving success?

Join us for CDW’s dinner discussion on Digital Experiences: Optimizing the Customer’s Digital Experience – presented by CIO, CSO, Computerworld and Network World – where we’ll bring together experts who are savvy to these questions, challenges and more. You’ll gain an up-to-the-minute understanding of where today’s customer experience strategies and technologies are headed, and why they’re critical to success in today’s increasingly digital business environment.

Register

Palm Boston

100 Oliver Street

Boston, MA 02110

Tuesday, March 26, 2019

5:30pm - 8:30pm

Agenda

Tuesday, March 26, 2019


5:30pm - 6:30pm Attendee Check-in and Networking
6:30pm - 6:35pm Welcome and Opening Remarks
  • Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
6:35pm - 8:30pm Executive Dinner and Panel Discussion on Digital Experiences: Optimizing the Customer's Digital Experience
  • Melanie Butcher, VP Design, IBM Watson Customer Engagement, IBM Cognitive Applications
  • Ed Eldridge, Systems Engineering Manager, Aruba Networks
  • David Frumkin, Digital Business Solution Architect, CDW
  • Kevin McConnell, Analytics Solution Architect, CDW
  • Lane Cooper,  Contributing Editor, CIO, CSO, Computerworld, Network World
8:30pm Program Concludes

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